About Maison Avelon
At Maison Avelon, clothing is designed to fit into everyday use. The focus is on simplicity, wearability, and a consistent look, making it easier to combine pieces across different occasions.
STYLED BY THE COMMUNITY
Trusted by 10,000+ customers across the world
30-DAY RETURNS
Your satisfaction is our priority. If you are not satisfied with your order, you may return it within 30 days for a full refund.
Frequently asked questions
Do you offer free shipping?
Yes. We offer free standard shipping on all orders, with no minimum order value and no hidden fees.
How long does delivery take?
Orders are processed within 1–2 business days.
After dispatch, the estimated transit time is 4–6 business days.
The total delivery time is 5–8 business days from the date of order processing.
What is your return policy?
You can return items within 30 days of delivery, as long as they’re unworn, unwashed, and in original condition. Customers are responsible for return shipping. To start a return, just email us at support@maisonavelon.com
Can I exchange an item?
Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.
How can I contact customer support?
Customer Service:
Monday - Friday: 09:00 - 19:00 (GMT-05:00) New York Time
Saturday and Sunday: 10:00 - 16:00 (GMT-05:00) New York Time
Average response time: within 24 hours
E-mail: support@maisonavelon.com
Phone: +44 7737141295
Send us a message: Contact Page
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.