Payment Policy

Payment Policy

Last Updated: 11 August 2026

At Maison Avelon, we aim to provide a simple, secure and convenient checkout experience.

1. Accepted Payment Methods

Maison Avelon accepts the following payment methods where displayed at checkout:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

Additional payment methods may become available depending on your device, location and the checkout options offered by our payment providers.

2. Currency

All prices and transactions for our United Kingdom store are displayed and processed in:

British Pounds Sterling (GBP)

If your payment account uses another currency, your bank or payment provider may perform a currency conversion and may apply its own exchange rate or fees.

Maison Avelon does not control third-party currency conversion charges.

3. Payment Security

Our online store uses secure payment infrastructure provided by Shopify and authorised payment providers.

Payment information is transmitted through secure checkout systems.

Maison Avelon does not store your complete payment card number.

4. Payment Authorisation

Your selected payment method will normally be authorised or charged when you complete checkout.

Depending on your bank or payment provider, you may temporarily see a pending authorisation before the transaction is fully settled.

Your bank or payment provider controls how long pending authorisations remain visible.

5. Failed or Declined Payments

A transaction may be declined for reasons including:

  • Incorrect billing details

  • Incorrect card information

  • Insufficient funds

  • Expired payment card

  • Bank security restrictions

  • Failed identity verification

  • Fraud-prevention checks

If your payment is declined, verify that your billing details exactly match the information held by your payment provider.

You may also contact your bank for additional information.

6. Fraud Prevention

Orders may undergo automated or manual verification to protect customers and Maison Avelon against fraudulent or unauthorised transactions.

We may request additional information to confirm:

  • Customer identity

  • Billing details

  • Payment authorisation

  • Order legitimacy

We reserve the right to delay or cancel an order where we reasonably believe the transaction may be fraudulent or unauthorised.

Where an order is cancelled after funds have been successfully collected, an applicable refund will be issued to the original payment method.

7. Pricing Errors

We aim to ensure all product prices are accurate.

If an obvious pricing or technical error occurs, we may contact you to:

  • Confirm the correct price

  • Allow you to continue with the purchase

  • Cancel the affected order

If we cancel an order for which payment has already been collected, the applicable payment will be refunded.

8. Refunds

Approved refunds are issued to the original payment method.

Refund processing is generally initiated within 5–7 business days after the return has been approved under our Return and Refund Policy.

The time required for the funds to become visible after processing depends on your bank, card issuer or payment provider.

Where consumer law imposes a shorter or specific refund deadline, that requirement will apply.

9. Payment Issues

For assistance with an order or payment issue, contact:

Email: support@maisonavelon.com
Phone: +44 7737 141295

Please do not send complete card numbers or sensitive payment credentials by email.

10. Company Information

Maison Avelon

Chamber of Commerce (KvK) Number: 96603585

Van Manenerf 14
3907 MA Veenendaal
Utrecht
Netherlands

Website: www.maisonavelon.com

11. Customer Service

Customer Service Hours — UK Time:

Monday–Friday: 9:00 AM–7:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM

We aim to respond within 24 hours on business days.