Contact information
Contact Information
Last Updated: 11 August 2026
We are here to help with questions about your order, delivery, returns, products, payments, or any other matter relating to Maison Avelon.
Customer Support
Email: support@maisonavelon.com
Phone: +44 7737 141295
Website: www.maisonavelon.com
Customer Service Hours
All customer service hours are based on UK time.
Monday to Friday:
9:00 AM – 7:00 PM
Saturday and Sunday:
10:00 AM – 4:00 PM
We aim to respond to customer enquiries within 24 hours on business days.
Business Information
Trading Name: Maison Avelon
Chamber of Commerce (KvK) Number: 96603585
Business Address:
Van Manenerf 14
3907 MA Veenendaal
Utrecht
Netherlands
Order Enquiries
When contacting us about an existing order, please include:
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Your full name
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Order number
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Email address used when ordering
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A brief description of your question or issue
For damaged, faulty, or incorrect products, please also include clear photographs where possible.
Returns and Refunds
Before returning any item, please contact our customer service team at:
Our team will provide the correct return instructions and applicable return information.
Please do not send products back without first contacting us, as this may delay the processing of your return.
Privacy Requests
For questions regarding your personal information or to exercise your privacy rights, contact:
Please clearly state that your request relates to privacy or personal data so that it can be handled appropriately.
General Enquiries
For all other enquiries, please contact us by email or phone during our customer service hours.
Maison Avelon provides dedicated English-language customer support for customers in the United Kingdom.